Operations Officer – Maternity Cover, Shared Services

Location:         Birmingham City Centre
Salary:              circa £25k depending on experience
Duration:         6 month Fixed Term Contract
Hours:               Full Time, 36.5 hours per week Monday to Friday
Closing Date:   23rd February

Services For Education is a growing charity in Birmingham. We use the power of learning and music to improve outcomes for children, young people and communities.

the role

An exciting opportunity has arisen for an enthusiastic and experienced administrator to join the Shared Services Team at Services For Education on an initial 6 month contract with potential to extend. The Operations Officer will work with and alongside colleagues to provide effective high-quality administrative support and excellent customer service enabling key business activities to run smoothly and efficiently.

Full Role Profile – Operations Officer

Key Duties/Activities

  • answering telephone calls from customers and staff, screening and directing queries and taking and relaying messages as necessary
  • triaging mailboxes and responding to/actioning emails as appropriate
  • ensuring information management systems are accurate and kept up to date
  • providing administrative and event support to ensure training courses, meetings and conference events run smoothly and efficiently
  • supporting general administration activities e.g. post, photocopying/printing, welcoming visitors, data entry, updating systems

Role Requirements

  • Proven administrative experience
  • Good interpersonal and telephone skills
  • Able to communicate effectively and accurately both verbally and in writing
  • Able to multi-task, prioritise and manage own work effectively
  • Intermediate/advanced user of MS Office (Outlook, Word, Excel)
  • Familiar with using MS Teams
  • Ideally, experience working with information management software such as Salesforce or other CRM packages
  • Good time management skills and strong attention to detail
  • Able to work on their own initiative within a small, agile and busy team with minimal supervision
  • Able to work flexibly in response to changing work needs and priorities within the team
  • Willingness to undertake/deliver training to further develop own knowledge and skills and those of colleagues

In return, Services For Education offers great perks including a generous holiday entitlement, employee benefits package including a generous pension scheme, critical illness cover, retail discounts, cycle to work scheme and a 24/7 employee assistance programme as well as opportunities for training and further career development.

Applications are to be via CV with a covering letter. If you have any questions or would like further information, please contact recruitment@servicesforeducation.co.uk

Closing date for applications will be 23 February 2024.


We thank you for your application and appreciate the time and effort involved. Due to the large number of applications we receive we are unfortunately not always able to respond to everyone. If you do not hear from us within 2 weeks of the closing date, please consider your application to be unsuccessful on this occasion.


Please send your CV and a covering letter stating clearly which role(s) you are interested in applying for to:


Services For Education
Unit 3 Holt Court
Holt Street
Birmingham Science Park Aston
B7 4AX

T: +44 (0)121 366 9950

Page Last Modified:  09/02/2024 07:42