terms and conditions
school support products and services
These terms and conditions form the basis of the contract between Services For Education and Customers. Customers are subject to and agree to be bound by these terms and conditions.
In these terms and conditions the following definitions apply:
Services For Education means the charitable company Services For Education Limited (company number 07739831) which provides the School Support Service and its products. References to “SFE”/“we”/”our” are to Services For Education.
Customer means any individual to whom Services For Education supplies its School Support products and services, and includes individuals who attend Events as delegates. References to “you”/”your” are to the Customer.
Event(s) means any face-to-face, centre-based or live streamed courses or training.
Pre-recorded Digital Content means downloadable content made available to Customers by Services For Education, either for free or to purchase.
Personal Data means the Customer’s name(s), address, telephone number, email address and payment details.
Website means https://www.servicesforeducation.co.uk
Membership means a subscription to our safeguarding resources.
Member means a Customer who has a valid Membership.
Bespoke In-House Events means bespoke events, training and support which can be provided in a Customer’s own setting.
Trainer means a representative of Services For Education who arranges and delivers Bespoke In-House Events.
1. PAYMENT TERMS
1.1. An invoice for an Event booking will be issued to the Customer within 14 days of booking.
1.2. Payment must be made within 30 days of receipt of an invoice. Non-payment within this period will result in cancellation of the Event place.
2. SUBMISSIONS AND ACCEPTANCE OF APPLICATIONS
2.1. All Event bookings are to be made via our Website.
2.2. Event bookings are processed on a first come first served basis.
2.3. Customers will receive confirmation of Event bookings and relevant details by e-mail at the point of booking.
3. CANCELLATION BY THE CUSTOMER
3.1. Any cancellations for Events must be confirmed in writing by emailing email@example.com
3.2. In the event of written cancellation made in accordance with clause 3.1, refunds shall be issued as follows:
3.2.1. Written cancellations made before 4 weeks prior to the agreed date of the Event will receive a refund for 100% of the invoice amount.
3.2.2. Written cancellations made between 4 weeks and 2 weeks prior to the agreed date of the Event will receive a refund for 50% of the invoice amount.
3.2.3. Written cancellations made less than 2 weeks before the agreed date of the Event will not be entitled to any refund.
3.3. Services For Education operates an Event booking ‘cooling off’ period of 14 days from the date of the booking. During this period you may cancel your booking at no charge in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. At the end of this period, cancellation charges will be applied in line with clause 3.2.
3.4. Non-attendance at any Event shall be charged at full price and the Customer will not be entitled to any refund.
4. CANCELLATION BY SERVICES FOR EDUCATION
4.1. Services For Education reserves the right to amend or cancel Events should it, for whatever reason, be unable to deliver the advertised Event. In these circumstances, Services For Education will endeavour to provide as much notice as possible. Where alternative dates are available, bookings will be automatically moved across to the earliest possible new date and delegates notified accordingly. Should this new date not be appropriate, a full refund will be given to Customer. If no alternative date is available a full refund will be given to Customer.
5. INTELLECTUAL PROPERTY RIGHTS
5.1. All training materials and resources provided in connection with all Events are protected by copyright, database rights, trademarks and other intellectual property rights. No right to use or license of any such intellectual property rights is granted to Customers except as explicitly set out in these Conditions.
5.2. By booking an Event, Customers agree:
5.2.1. Not to share passwords and login details to Events.
5.2.2. Not to share downloadable resources.
5.2.3. Not to share training materials.
5.2.4. Not to film or audio record the Event.
5.2.5. Not to use any photographs of slides and course materials other than for individual personal use.
5.2.6. Not to share any photographs of slide and course material in any format whatsoever.
6. ORDERING PRE-RECORDED DIGITAL CONTENT
6.1. Where an order for Pre-recorded Digital Content is made through our Website, the following terms and conditions apply (regardless of whether the Pre-recorded Digital Content is free or paid for):
6.1.1. You must read the following statement, agree to it, and tick the relevant box when buying the Pre-recorded Digital Content: ‘I hereby consent to immediate performance of this contract when clicking on the ‘pay now’ button and acknowledge that I will lose my right of withdrawal from the contract once the automatic download of the digital content has begun’.
6.1.2. Once an order has been placed, we will acknowledge the order by email. This acknowledgement does not, however, mean that your order has been accepted.
6.1.3. We may contact you to say that we do not accept your order. This is typically for the following reasons:
- the Pre-recorded Digital Content is unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the Pre-recorded Digital Content from us;
- we are not allowed to sell the Pre-recorded Digital Content to you; or
- there has been a mistake on the pricing or description of the Pre-recorded Digital Content.
Please note that, if you are under the age of 18, you are not permitted to purchase Pre-recorded Digital Content from the site and your order will be rejected.
6.1.4. You will receive a confirmation email if your order for Pre-recorded Digital Content is accepted. At the point a confirmation email is sent by us, a legally binding contract is entered into between Services For Education and the Customer.
6.1.5. Once a confirmation email has been sent to you by us in accordance with clause 6.1.4, you have no right to cancel the order.
7. PERMISSION TO USE THE PRE-RECORDED DIGITAL CONTENT
7.1. When you purchase Pre-recorded Digital Content from us in accordance with clause 6, you will not own it. Instead, Services For Education will grant you permission to use it (also known as a ‘licence’) at the time of purchase, providing it is used in accordance with the terms set out in clauses 7.2 and/or 7.3.
7.2. Free Pre-recorded Digital Content:
7.2.1. can be used wherever you want in the world but only if you comply with local laws.
7.2.2. is non-exclusive to you. We may supply the same or similar digital content to other users.
7.2.3. may be shared, copied or redistributed by you in any medium or format, download as long as the resources are attributed appropriately, including providing a link to the Services For Education website.
7.2.4. may not be:
- modified by you;
- distributed or sold by you to any third party; or
- used for any commercial purposes.
7.2.5. contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
7.3. Paid Pre-recorded Digital Content:
7.3.1. can be used wherever you want in the world but only if you comply with local laws.
7.3.2. is non-exclusive to you. We may supply the same or similar digital content to other users.
7.3.3. may be used on multiple PCs connected to the same IP address, where a site licence is granted by Services For Education.
7.3.4. may not be:
- copied by you except for a reasonable number of necessary back-ups;
- modified by you; or
- distributed or sold by you to any third party.
7.3.5. that contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
7.3.6. Except where you have permission to use the digital content, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.
8. LIVE STREAMED EVENTS
8.1. Where an Event is to take place by way of live streaming, it shall be delivered using one of the following platforms:
8.1.1. Office 365 platform, using the Meetings function of the (free) Microsoft Teams App (the App), available for iOS, Android and PC/Laptop devices (https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app);
8.1.2. GoToMeeting using App (the App), available for iOS, Android and PC/Laptop devices (https://www.gotomeeting.com/en-gb); or
8.1.3. GoToWebinar using App (the App), available for iOS, Android and PC/Laptop devices (https://www.gotomeeting.com/en-gb/webinar/join-webinar).
8.2. Apps must be downloaded onto a suitable device.
8.3. For live online training Services For Education is under no obligation to provide a refund in the event of customer absence or failure to attend due to delegate’s technical difficulties, hardware, software or connection interruption or breakdown.
8.4. Login details are specific to the Customer and must not be shared. Attendees will be checked against the Event register and any attendees not booked onto the Event at the start time will be charged the full course fee immediately. If non booked attendees increase the delegate numbers to beyond the event capacity they will be charged but also required to leave the session immediately.
8.5. In the event of a substitute delegate attending the Event then SFE should be notified in writing prior to the Event at firstname.lastname@example.org
9. MEMBERSHIP OF SAFEGUARDING SUBSCRIPTION SERVICE
9.1. Membership is arranged via our Website.
9.2. All Memberships are for a period of 365 days.
9.3. If we accept your order for Membership, we will issue you with an invoice and an email confirmation. The issuing of this confirmation email by us forms a binding contract between Services For Education and you on the terms set out in these Terms and Conditions and the Membership Order Form. Invoices are payable within 30 days.
9.4. If, for any reason, you decide the Membership is not suitable and you wish to cancel your membership, please provide notice of cancellation in writing to email@example.com within 14-days of receipt of your invoice and quote your invoice and order detail to be issued with a refund. Any Membership order cancelled after the 14 day period will not be refunded.
9.5. We will email you 1 month in advance of your Membership renewal date to put you on notice that your Membership will automatically terminate if not renewed. Renewal can be actioned through this notice email.
9.6. If you arrange Membership on behalf of other Members (for example, you are an administrator signing up a school and its teachers), the organisation you are signing up on behalf of will be responsible for all use of the Website and Membership resources by those other Members. Membership belongs to the organisation you are signing up on behalf of (for example, the school) and all log-in details provided to access the Membership resources are issued to individual Members on behalf of that organisation. If an individual moves on (for example, moves to another school), that Member’s login must be disabled and can no longer be used by that individual. For the avoidance of doubt, Membership for organisations are typically for the use of its employees (i.e. teaching or academic staff) only and not for the use of students.
9.7. By becoming a Member, you agree not to distribute Member only resources to non-Members for any purpose, unless you have our explicit written permission.
9.8. Members are not permitted share their own login details.
10.1. At the commencement of Membership, a defined number of vouchers (as per outlined in the product description) will be issued to the organisation.
10.2. A Customer to whom a voucher has been issued may apply the voucher to Events both during the period of their Membership and the period after which Membership has expired.
10.3. If Membership is cancelled within the 14 day ‘cooling-off’ period in accordance with clause 9.7, any discounts applied to Events purchased during this period will be invalidated, and the Customer will be invoiced for the full Event fee.
10.4. If Services For Education cancels an Event to which a discount voucher has been applied, the discount voucher will be re-credited to the Customer and will be available to apply to a new Event within the Membership range
10.5. Vouchers have no cash redemption value and cannot be exchanged.
10.6. We accept no responsibility for lost or stolen vouchers.
11.2. We may, from time to time, monitor or record any use that you or anyone else makes of this Website. Sample calls will be made to Members to ensure usage is in line with the terms and conditions.
11.3. You must not attempt to circumvent the security features of the Website, or tamper with, hack into, or in any other way disrupt or disable any computer system, server, website, router or other device used to host the Website or the Services or make them available.
12. PERSONAL DATA
12.1. Services For Education will use the Customer’s Personal Data to process your booking.
12.2. Subject to clause 12.1, we will only use your Personal Data in accordance with our privacy notice which is available to view on our website at: https://servicesforeducation.co.uk/privacynotice
12.3. Our privacy notice also contains details of your right to withdraw your consent, to update your preferences, to request further information and to make a complaint.
13.1. If you are dissatisfied with any aspect of the Event or service provided, level of customer service or Services For Education’s performance of this agreement, please send your complaint to the Head of School Support in writing by emailing: firstname.lastname@example.org. Any determination made by Services For Education arising from the Terms shall be final.
13.2. If your complaint is not resolved by us, or if you remain dissatisfied, you may use the Online Dispute Resolution service which provides alternative dispute resolution. You are not obliged to use this service and it does not affect any other rights or remedies that you may have, but it is free to use and may assist you in resolving your dispute quickly and easily. The service may be accessed via the following link:
14. BESPOKE IN-HOUSE EVENTS
14.1. In addition to Events organised by Services For Education, we offer Bespoke In-House Events.
14.2. Enquiries regarding Bespoke In-House Events should be made by emailing email@example.com
14.3. Details of delivery of Bespoke In-House Events are to be negotiated by the Trainer and the Customer.
14.4. By booking a Bespoke In-House Event, Customers agree to:
14.4.1. Provide an appropriate training space and equipment as required, including internet access when required;
14.4.2. Provide an accurate register of attendees to the Trainer before the end of the Bespoke In-House Event for the purpose of billing;
14.4.3. Inform the Trainer of any other schools or settings present in the Bespoke In-House Event in addition to those from the Customer’s setting, prior to the specified input;
14.4.4. Ensure all materials provided in connection with the Bespoke In-House Event are not shared outside of the Customer’s setting without explicit permission from the Trainer;
14.4.5. Ensure attendees do not film or audio record the training session;
14.4.6. Ensure that attendees who take photographs of slides and course materials do so only for individual personal use and do not share within or external to the organisation either as a hard or electronic copy.
14.5. In addition please note:
14.5.1. Bespoke In-House Events are charged on a per attendee rate. Prices quoted at the time of booking are indicative, and the final charge may increase following the submission of an attendee register after the session if additional attendees took part.
14.5.2. If fewer attendees attend the Bespoke In-House Event than quoted for then the Customer will still be required to pay the quoted price as a minimum payment.
14.5.3. All materials, both electronic and hard copy, used in connection with the Bespoke In-House Event are the intellectual property of, and copyright by, Services For Education and as such must not be reproduced without permission.
14.6. Cancellation of a Bespoke In-House Event
14.6.1. Any cancellations must be confirmed in writing by emailing: firstname.lastname@example.org
14.6.2. Written cancellations made more than 4 weeks prior to the agreed date of the Bespoke In-House Event will not be charged.
14.6.3. Written cancellations made less than 4 weeks, but no less than 2 weeks, before the agreed date of the Bespoke In-House Event will remain liable for 50% of the invoice amount.
14.6.4. Written cancellations made less than 2 weeks before the date of the Bespoke In-House Event will remain liable for the full invoice amount.
14.6.5. Services For Education operates a booking ‘cooling off’ period of 14 days from the date of the order being placed. During this period you may cancel your booking at no charge in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. At the end of this period cancellation charges will be applied in line with the above terms and conditions.If the Bespoke In-House Event takes place within the 14 day “cooling off” period then the right to cancel will be lost.
14.6.6. Invoices for Bespoke In-House Events will be issued within 7 days of delivery of the event. Where a sequence of Bespoke In-House Events have been booked, an Invoice for full payment for all events will be issued within 7 days of the first event. Payment must be made within 30 days.
14.7. Cancellation by Services For Education
14.7.1. If, for whatever reason, Services For Education are unable to deliver the Bespoke In-House Event on the agreed date(s), Services For Education undertakes to notify the Customer as soon as possible and arrange an alternative date. If a new delivery date is not possible then any charges or fees will be negated.
music products and services
From September 2021, our terms and conditions will be changing – download our new music terms and conditions here.
Music Terms and Conditions September 2020 – August 2021
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms the following definitions apply:
Customer means any school or establishment to whom SFE Ltd supplies Services.
Order form means the document issued by Services For Education and signed by the Customer listing the Services to be provided.
Price means the price for the Services as set out in the annual brochure of support services. All services prices are exempt from VAT.
Due Date means the date outlined in the invoice for payment.
Services mean the services to be provided by SFE Ltd to the Customer as set out on the Order Form.
Terms means the standard terms set out in these terms and conditions of business.
Visit(s) means the standard times a visiting instrumental/ vocal teacher would attend the school to provide the service outlined in the Order Form.
1.2 Any changes to these Terms are valid only if agreed in writing between SFE Ltd and the Customer.
2.1 The customer engages SFE Ltd, trading as Services For Education – Music Service, to provide instrumental/vocal music services in line with the terms and conditions of this contract and the enclosed schedules within.
2.2 The Customer and Services For Education agree to work in accordance with Schedule 1 – Service Level Agreement.
2.3 The Customer appoints SFE Ltd, trading as Services For Education – Music Service, to provide music services in accordance with the Order Form
3. ORDER FORM: SCHEDULE 2 –KEY POINTS
3.1 The quantity of the Services shall be as set out in the Order Form.
3.2 The minimum amount of time ordered for one teacher visit must not be less than 30mins.
3.3 The total duration of services outlined in the original Order Form, will be the duration used to calculate any reduction/cancellation of service outlined in section 8.
3.4 It is the sole responsibility of the Customer to ensure the Services set out on the Order Form meets its requirements.
3.5 It is the sole responsibility of the Customer to ensure that it has the financial resources to fulfil its obligations under the terms of the contract.
3.6 Services For Education will endeavour to meet special requests for specific days and time notified to us on the Order Form. This is subject to mutual agreement and availability of teaching staff.
3.7 The Customer should denote if it requires the minimum engagement of 33 weeks. We recommend that school contracts with parents are constructed on 30 weeks to offer flexibility for the school finance team where charging policies are in place. In most cases students will benefit from the full 33 weeks, while taking account of unexpected cancellations outlined in section 5.5.
4. PRICE AND PAYMENT
4.1 Services For Education will invoice the Customer for the Services outlined in the Order Form, in arrears, at the end of each half term.
4.2 Services For Education will provide a comprehensive schedule of visits on request, detailing the date, time and duration of teaching visits made to the school.
4.3 Unless the subject of a genuine dispute, the Customer shall pay the Price within 30 calendar days of receipt of a valid invoice (the “Due Date”).
4.4 Services For Education reserve the right to suspend tuition for non-payment beyond 30 calendar days of the Due Date. In such circumstances, the Customer will remain liable for all charges under the Order Form until payment is received or cancellation notice is received.
4.5 Where there is a genuine error, Services For Education will issue a credit note to correct the charge.
4.6 All amounts due under these Terms shall be paid in full without any deduction or withholding other than as required by law and neither party shall be entitled to assert any credit, set-off or counterclaim against the other party in order to justify withholding payment of any such amount in whole or in part.
4.7 Refunds will be considered in all cases should delivery fall below 33 weeks in the academic year due to music service staff sickness/ leave/ absence. See 8: REDUCTION/CANCELLATION OF SERVICES.
5. INSTRUMENTAL/ VOCAL TEACHING: SERVICES DETAIL
5.1 Services For Education staff work in partnership with schools to determine the lesson length and format that best meets their individual school needs. However we recommend the following as the most sustainable model for schools:
5.1.1. 20 minute paired or individual lessons.
5.1.2. 30 minute group lessons (2-5 pupils*).
5.1.3. Lessons are less effective if taught in units of less than 20 minutes.
*schools should consider the size and safety of their practice rooms when determining group size.
5.2 Services For Education will provide a maximum of 10 instruments per hour at no additional charge to the school.
5.2.1 World Music/ Percussion instruments are limited to 6 instruments per hour in order to ensure staff and pupils are not exposed to excessive levels of sound.
5.3 Services For Education will provide one practice diary for each student taught to assist with monitoring progress and to record the weekly work being learned in lessons.
5.4 Services For Education will provide an annual report for each student in the Summer term outlining their achievement, attainment and areas for development.
5.5 Schools will liaise directly with visiting Services For Education teaching staff to agree the days and times at which tuition takes place. However, any increase or decrease in the amount of time for which a member of staff is bought in must be done so in accordance with conditions stated in section 7: PURCHASE OF ADDITIONAL/ INCREASED SERVICES and section 8: REDUCTION/CANCELLATION OF SERVICES.
5.6 Absence Cover: In the event of a Services For Education teacher being absent, Services For Education will, where possible, arrange cover. If it is not possible to arrange cover (either due to short notice or specialist nature of teaching) the school will not be charged for the missed visit(s). Upon return, the member of staff will attempt to make up tuition at a mutually agreed time for which we will make a charge.
5.7 Strike action, adverse weather & other unplanned closures which cannot be cancelled in accordance with the notice periods set out in section 8.
5.7.1 Schools: Where visits are cancelled by the school due to adverse weather, unplanned and/or special circumstances and the Services For Education teacher has either attended or was available to attend, the school will be liable for the cost of those visits and will be charged accordingly.
5.8 Services For Education teacher. Where a Services For Education member of staff has been unable to attend a visit in school due to unplanned and/or special circumstances, and Services For Education is unable to provide cover, the school will not be charged.
5.9 Where a Services For Education teacher has completed a partial visit due to exceptional circumstances or late arrival, this will be identified in the visit schedule and the school will only be charged for the reduced duration of the visit.
6. PROVISION OF INSTRUMENTS
6.1 All instruments are the property of SFE Limited (Services For Education) and managed by its Music Service.
6.2 All instruments are insured through Services For Education against theft, loss and damage. Costs associated with accidental loss or damage, general wear and tear or routine maintenance will be met by Services For Education. In cases of apparent malicious damage or loss of the instrument through negligence, a contribution from parent will be sought.
6.3 Instruments should be stored by the school in a secure location when on the school premises and schools should take reasonable steps to prevent instruments from becoming damaged. We encourage children to take instruments home for weekly practice and progress.
6.4 Consumables: Woodwind reeds, replacement strings and brass valve oil are not provided. Students are encouraged to purchase these. School contracts should outline the small associated costs of consumables while learning to play a musical instrument.
6.5 Instruments are monitored weekly by the visiting instrumental teacher. Pupils failing to bring their instrument to weekly lessons will be referred to the nominated school liaison in line with schedule 1: Service Level Agreement.
6.6 The Music Service member of staff will keep a record of which instrument has been assigned to each pupil (see section 9: Data Sharing).
6.7 It is the responsibility of the pupil/parent/carer for the care and safe return of instruments when their child leaves school/ terminates learning with a Services For Education visiting teacher.
6.8 Instruments provided by the Music Service must not be used by external teachers, agencies or partners without the explicit permission of the Head of Music Service.
7. PURCHASE OF ADDITIONAL/ INCREASED SERVICES
7.1 Additional Services may be purchased at any point during the academic year by submission of a written notification authorised by the Head Teacher / Budget Holder and sent to the Music Service office. The office can be contacted by e mail: email@example.com
7.2 Requests for the purchase of additional services will be agreed subject to the availability of teaching staff.
7.3 While the school may discuss additional tuition with Music Service teaching staff to ascertain need/content/availability; additional provision cannot commence until formal notification in writing is received by the Music Service office. E mail is an accepted form of written notification. The office can be contacted by e mail: firstname.lastname@example.org
7.4 When additional regular tuition is purchased during the year, subject to available staff, Services For Education will endeavour to timetable the increase and charge, within 10 working days, or to commence on a mutually agreed date with the Customer.
7.5 Commencement of one off short term projects or workshops will be agreed on an individual basis.
8. REDUCTION/CANCELLATION OF SERVICES
8.1 Notification: Any cancellation or reduction in time of services provided must be submitted via e mail or other formal written notification, authorised by the Head Teacher/Budget Holder and sent to the Music Service office: email@example.com
8.2 ‘One off’ visit cancellations (e.g. school trips, exams, closures, etc.)
Cancelled visits must be notified in writing to the Services For Education office giving a period of notice of not less than 10 clear working days prior to the lesson or the normal charge will be levied. While schools should discuss such variations directly with Services For Education teachers, formal notification/confirmation must be provided by the school via email to the Services For Education office: firstname.lastname@example.org
8.3 The school will be liable for the cost of cancelled lessons where less than 10 full working days’ notice has been provided (this includes lessons cancelled by the school at short notice due to strike action and other similar unplanned circumstances – see section 5.5).
8.4 Partial reduction of provision totalling not more than 50% of total services
8.4.1 Cancellation of such services must be implemented observing a notice period of not less than 10 working days prior to termination. No additional charges will be applied to reduction of services within 50% of the total contract.
8.5 Cancellation (in excess of 50% total services)
8.5.1 Cancellation of such services will be charged in full.
8.6 Cancellation charges will only be calculated after the successful and complete collection of musical instruments allocated to that provision within the Order Form: Schedule 2. Missing instruments will be added to the total cancellation charge and added at their full economic replacement cost.
8.6.1 SFE will exercise discretionary powers where necessary when considering cancellation charges.
9. DATA SHARING
9.1 Schools purchasing Music Services shall disclose to the Music Teachers on request and within a reasonable period, attendance registers and/or class lists containing:
9.1.1 The first name and surname of the pupil;
9.1.2 The gender of the pupil; and
9.1.3 The year group of the pupil (the “Personal Data”).
9.2 The School shall notify Services For Education forthwith of any request under current data protection legislation made by a pupil and/or parent on behalf of the pupil. The School will use all reasonable efforts to assist Services For Education in complying with its obligations under current data protection legislation in complying with any such request.
9.3 The School shall notify any pupil and/or parent on behalf of a pupil wishing to take music lessons that the music lessons will be provided by Services For Education (as an independent organisation) and that the Personal Data will be recorded in relation to each pupil and provided to SFE for the following purposes:
9.3.1 Keeping an accurate record of Service For Education’s musical instruments loaned out to pupils;
9.3.2 Reporting attendance to the School;
9.3.3 Undertaking research and statistical analysis in order to report to the Arts Council England, which is a condition of the grant agreement in place between Services For Education and the Department for Education.
9.4 The School shall allow Services For Education to undertake an audit of the School’s records, on reasonable request, in order to ensure compliance with clause 9.3.
9.5 Data will be retained for a period of 6 years to remain compliant with audit regulations for the monitoring of musical instruments as company assets, after which it is to be securely deleted from all SFE computer servers.
10.1. If you are dissatisfied with any aspect of the Event or service provided, level of customer service or Services For Education’s performance of this agreement, please send your complaint to the Head of Music in writing by emailing: email@example.com. Any determination made by Services For Education arising from the Terms shall be final.
10.2. If your complaint is not resolved by us, or if you remain dissatisfied, you may use the Online Dispute Resolution service which provides alternative dispute resolution. You are not obliged to use this service and it does not affect any other rights or remedies that you may have, but it is free to use and may assist you in resolving your dispute quickly and easily. The service may be accessed via the following link:
SCHEDULE 1: SERVICE LEVEL AGREEMENT
THE MUSIC SERVICE AGREES:
1. To ensure high quality teaching following the nationally produced instrumental/vocal curriculum, ‘A Common Approach’ and the National Curriculum guidelines for Music.
2. To undertake regular and comprehensive monitoring of teachers in partnership with school colleagues.
3. To arrange timetables for both regular and occasional visits by Music Service teaching staff.
4. To provide all members of the Music Service staff with the appropriate professional development and training and offer access and support for CPD.
5. To ensure that all Music Service staff meet the requirements of the National Standards for Teachers.
6. To ensure that all Music Service staff have undergone all Disclosure and Barring Service checks, Right to Work checks and are compliant with Childcare Disqualification regulations.
7. To provide all teachers with Services For Education Identification cards as proof of identity. These will clearly display the staff DBS number, date of DBS and date of birth.
8. To inform the school of any planned absence at least 7 days in advance and to inform schools of any unplanned absence as soon as possible.
9. To offer cover teaching in the case of long term absence. In the case of short term absence, this may not be possible.
10. To hold all pupil data on secure databases, accessible only by password in compliance with Data protection regulations. [see 9. Data Sharing]
11. To investigate all concerns or complaints directly referred to Services For Education – Music Service, and to provide follow up and resolution where appropriate and possible.
THE MUSIC SERVICE TEACHER AGREES:
12. To assist with the identification of pupils for instrumental/vocal support.
13. To facilitate access for pupils to ensemble activities organised either centrally or by area.
14. To facilitate access to relevant workshops and special events regionally and nationally.
15. To assess and report in writing annually on pupils’ work.
16. To use a practice diary to support pupils learning and monitoring of practice.
17. To keep a record of pupils’ attendance and comply with individual schools’ systems for recording attendance.
18. To ensure that her/his work supports the curriculum needs of the school and conforms to A Common Approach and National Curriculum guidelines.
19. To discuss and review pupils’ progress with school-based staff.
20. To comply with the requirements of both the Child Protection Guidelines issued by the Music Service and the procedures for Child Protection in individual schools, including individual schools’ signing in procedures.
THE SCHOOL AGREES:
21. To undertake all reasonable steps to ensure that visiting teachers are supported in carrying out their duties effectively.
22. To provide the Music Service teacher with all reasonable information required to carry out her/his duties including such pupil data as is required for the Music Service reporting to DfE through Arts Council England.
23. To support the music service in advising students on how to care for their instrument.
24. To support the music service in recovering instruments from students where they have ceased learning or where there is a concern over the instrument being brought to weekly lessons.
25. To provide suitable teaching spaces for instrumental/vocal lessons. The teaching room should be clean and have adequate space, heat, light and ventilation. It should be possible for people to observe what is going on in the lesson from outside.
26. To notify the Services For Education office (firstname.lastname@example.org) in writing over ‘One off’ lesson cancellations (e.g. school trips, exams, closures, concerts etc.) giving a period of notice of 10 clear working days where possible. While schools should discuss such times directly with visiting teachers, formal notification/confirmation must be provided by the school via email to the Music Service office to ensure accurate reporting.
27. To ensure all electrical equipment on loan to the school from Services For Education are included in the school’s annual Portable Appliance Testing programme.
28. To support and encourage pupils entered for external music examinations.
29. To nominate a single member of staff who is responsible for the liaison with Music Service staff.
30. To contribute to the monitoring and evaluation of Music Service support.
31. To have an effective system of communication with visiting Music Service teachers during their time in the school.
32. To work to ensure the satisfactory attendance and punctuality of pupils to instrumental lessons and to investigate any absence.
33. To liaise between Music Service teachers and the parents of their pupils.
34. To celebrate the progress of instrumental pupils through performance opportunities within the school and in the school’s own reporting procedure.
35. To support pupils’ progression by encouraging them to attend Area and Central Ensembles.